Official Policy

338 Privacy Policy — How We Protect Your Personal Information

User privacy is a priority for the 338 platform. This document clearly explains the types of information we collect, how we use it, and the rights you hold as a user accessing our platform from Malaysia.

Last updated: January 2026

1. What Information Do We Collect?

When you register or use the 338 platform, we collect several categories of information for operational and security purposes. The types of information collected include:

Personal Account Information

This includes your username, email address, phone number, and basic demographic details provided during registration. This information is required to verify your identity and manage your account.

Device & Browser Information

We collect technical data such as device type, operating system, browser type, IP address, and screen resolution. This helps us ensure the 338 platform is well-optimised for the mobile experience of users in Malaysia.

Payment & Transaction Information

All transactions on the 338 platform are conducted in Malaysian Ringgit (RM). We maintain records of deposits, withdrawals, and transaction history for verification and dispute resolution purposes. Credit card or bank account details are not stored directly by the platform — payment processing is handled through secure third-party payment service providers.

Cookies & Usage Data

We collect activity data such as pages visited, time spent, games played, and in-platform interactions. This data helps us understand usage patterns and continuously improve the platform.

2. How Is This Information Used?

The information we collect is used specifically for the following purposes:

Account management: Verifying user identity, processing registrations, and ensuring login security.
Transaction processing: Facilitating MYR deposits and withdrawals, verifying payments, and resolving any transaction issues.
Platform enhancements: Analysing usage patterns to improve the interface, load speed, and overall user experience.
Service communications: Sending account-related notifications, security updates, or important policy changes.
Legal compliance: Meeting applicable legal and regulatory requirements, and cooperating with authorities where required under the provisions of the law.

The 338 platform does not use your information for third-party marketing without your explicit consent.

3. Cookies and Activity Tracking on the Platform

The 338 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small data files stored on your device when you visit our platform.

We use two main types of cookies:

Session cookies: Active only during your browsing session and automatically deleted when you close the browser. These cookies maintain your login status and session preferences.
Persistent cookies: Stored on your device for an extended period to remember your language preference, display settings, and login details (if you choose to save them).

You can manage or delete cookies through your web browser settings. However, blocking all cookies may affect certain 338 platform functions, particularly those related to account verification and active game sessions.

The 338 platform does not use cookies to track user activity outside our platform's domain. Tracking data is used strictly internally for operational and platform improvement purposes.

4. Data Storage and Information Security

User data security is a core responsibility of the 338 platform. We implement a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Security measures implemented include:

Data encryption during transmission using industry-standard security protocols
Strict access controls on databases storing user information
Continuous monitoring for suspicious activity within the system
Regular data backup procedures to prevent information loss

User personal data is retained for as long as necessary to fulfil the purpose for which it was collected, or for as long as your account remains active on the 338 platform. Once an account is closed, data will be kept for a defined period in line with legal requirements before being securely deleted.

While we strive to implement the best available protections, no security system is perfect. Users are also responsible for keeping their own passwords and login credentials secure.

5. Sharing Information with Third Parties

The 338 platform does not sell, rent, or share users' personal information with third parties for commercial purposes without consent. However, there are limited situations where we need to share information with certain parties:

Payment service providers: Transaction details are shared with FPX, TNG eWallet, and other payment processors as required to complete your RM transactions. These providers operate under their own privacy and data security policies.
Legal requirements: We may disclose user information to authorities when required by law, court order, or valid legal process.
Platform rights protection: In cases involving fraud investigation or security breaches, we reserve the right to disclose necessary information to protect the integrity of the 338 platform and the safety of other users.

Any information shared with third parties is done on a minimum-necessity basis — only what is required for a specific purpose is shared.

6. User Rights & How to Contact Us

Right to Access and Correction

You have the right to access the personal information we hold about you. If you find any information that is inaccurate or out of date, you can update it directly through your account settings on the 338 platform, or contact our support team for assistance.

Right to Erasure

You may request deletion of your personal information by closing your 338 account. Requests will be processed in accordance with platform policies and legal requirements, which may require us to retain certain records for a specified period.

Privacy Policy Updates

The 338 platform reserves the right to update this Privacy Policy from time to time. Users will be notified of any significant changes via email or in-platform notification before the changes take effect. Continued use of the platform after such notification constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how the 338 platform handles your personal information, please contact our support team by email at: [email protected]. We aim to respond to all enquiries within a reasonable timeframe.